Why Good Travel Management:

• Ability to create a bespoke solution incorporating existing global online booking tool
• Knowledge and experience of business travel consultants to support complex requirements
• Commitment to high standards of customer service

The Company:

The compamny’s business operations are organised into six business areas: Components Technology, Elevator Technology, Industrial Solutions, Materials Services, Steel Europe, and Steel Americas. Operating in 77 countries with 497 subsidiaries, the Group has more than 150,000 employees. the company in the United Kingdom (UK) incl. Ireland has more than 1,750 employees across multiple business areas, from Aerospace to Oil and Gas Consultants.

The Problem:

With a large number of business divisions throughout the UK, each division was booking business travel in a different way. Some were using the Internet to book through various channels and others were using a variety of travel management companies. With no clear processes in place, it was difficult to know what was being spent where, if travel policy was being complied with and if they were booking the most cost-effective options.

The Solution:

The businesses head office in Germany, issued a tender to consolidate their UK divisions to a single travel management company. After a thorough evaluation of the market and the solutions available, they selected Good Travel Management as their preferred partner.

Good Travel Management already had a long and established relationship with one of the organisations regional divisions, and their performance to date was a key factor in winning the UK wide contract.

Andrew Sison, Strategic Account Manager, Good Travel Management, commented, “Our employee retention of 92% is extremely high, especially when compared with the average in our industry. Low turnover of our employees means we provide unrivalled consistency in our service with customers working with the same staff members for years! This creates great working relationships and is key to delivering a personal and friendly service.”

Another key factor was Good Travel Management’s flexibility and enthusiasm to create a completely bespoke solution for the company, which included integrating their global online travel booking system, Cytric, and spending time at the business’s European customer care centre in Germany.

The Results:

Good Travel Management’s solution means the business can book online through the same tool in all countries they operate in and enjoy consolidated global management information, yet enjoy a personalised service in the UK, supported by knowledgeable and experienced travel consultants that are focussed on the needs of the UK businesses.

The Results 2019:

Continued work managing the organisations UK Air programme has resulted on year on savings from 2018 to 2019.

• 26% reduction in UK to main German air destination flight costs
• 16% reduction in UK to Germany return flight costs