#1 How do I obtain a PCR (Polymerase chain reaction) test?

Some airlines or countries specifically require a PCR test to enable you to travel. These tests generally need to be carried out 3 to 5 days before departure date of travel and a date stamped certificate is provided. PCR tests will incur a fee and can be obtained online via a home testing kit or in person at a clinic or private hospital. Please note if a PCR test is specified then an NHS test will not be accepted as an alternative, even if you have had one.


#2 What forms do I need to complete for travel?

When returning to the UK, all travellers must complete the mandatory Public Health Passenger Locator Form. This will be used to contact travellers if another passenger on the flight/ferry crossing has tested positive for coronavirus. The form must be completed online (link below) and within 48 hours of arrival back into the UK and can be found HERE: https://visas-immigration.service.gov.uk/applicationInProgressWarning/pre-travel-health-declaration


#3 What do I need to take with me?

It is now mandatory to wear a face-covering at all airports, on the aircraft, trains and on public transport in general. Please ensure you take enough face coverings for the duration of your trip.


TOP TIP: You may also wish to travel with a small bottle of hand sanitizer (no larger than 100ml for air travel).


Please see our handy Traveller Checklist guide. Within our FREE Downloadable checklist, there are over 40 actions to take and consider from the initial thought process before booking travel, to booking your trip as well as throughout the journey itself as well as what to do when you return. Click HERE to download it for yourself.


Fully tested and certified Traveller PPE & Hygiene Kits can be purchased by clicking the following link:


By using our special link you’ll receive an automatic 10% discount at checkout. Alternatively, use discount code GOOD10 in the basket option for the discount to be applied.


#4 Do I need to download any Apps?

To ensure a paper-free check-in and boarding procedure some airlines may require you to download your boarding pass to their App to avoid having any paper boarding passes. Please ensure you check-in online for all travel and during this, the full requirements from the airline will be available during this process. If you need some guidance our consultants will always keep you as up to date as possible.

Some countries may instruct you to download an App for entry requirements and to register your contact details. Again, our consultants will advise if this is necessary, so please ensure you have checked with us before entering your details into something we have not recommended!


#5 How far in advance should I get to the Airport?

Due to the extra measures in place by airlines and airport authorities we recommend you arrive at the airport for any travel in plenty of time. For European flights ensure at least 3 hours before departure and for any Long-haul flights at least 4 hours before departure.


#6 What if the travel advice changes?

Good Travel Management will continue to monitor all live bookings after we have issued your tickets and will contact you if there have been any changes. Your consultant will also automatically contact you three days prior to travel to reconfirm if any entry restrictions have changed or not.

Should the travel advice change for your destination whilst you are away, your Good Travel Management Consultant will contact you to ensure you are kept up to date and offer any assistance. Outside of our normal business hours, our emergency assistance team can be contacted on 01908 002764, to ensure you are always fully supported.


#7 Can I change my flight?

Most airlines will allow you to amend the dates of your trip……. if there is a fee to do so then this will be advised at the time of booking.  If the airline has cancelled your flights, then you may be entitled to a complimentary change however we always recommend you speak to your Good Travel Management Consultant for further assistance as no two scenarios are the same.


#8 If the flight is operating and I decide to cancel, can I get a refund?

If the flight is still operating, then unless you have booked a refundable ticket you will not be able to claim a refund. Travel Management Companies are restricted to each airline’s individual policy however, we will look at changing your flight to try and avoid the loss of any costs paid and where we can, act as a negotiator to try to obtain the best outcomes for you. Airlines are far more understanding in their approach to changes in the current circumstances however the default position will always be the initial terms and conditions for the ticket or travel arrangements you have purchased.


#9 How do I know my hotel will be following the COVID cleanliness regulations?

As a result of The Covid-19 Virus, most hotels have adapted their hygiene and safety policies and implemented further checks to ensure customer and staff safety/wellbeing such as contactless check-in and sanitation stations around the hotel.

Click here to view our latest blog on how hotels have altered their hygiene measures to suit a Covid-19 world. Our consultants and online booking tools will highlight Hotel’s we know pass the UK requirements however please be aware each country does have differing guidelines in place therefore we cannot guarantee the standards at properties worldwide.


#10 When will I receive my refund?

Refunds for air and rail tickets generally take 6 to 8 weeks to be processed, however during the current crisis some refunds are taking longer to come through due to the volume of changes and cancellations. Good Travel Management will oversee the whole refund process for their clients, and work with suppliers to ensure we can obtain refunds as quickly as possible.

For any refund queries please contact our Support Team at support@good-travel.co.uk


#11 Can I have a refund on my voucher?

Many airlines and suppliers have issued vouchers for cancelled bookings that can be used against future travel. Unfortunately, we are unable to offer refunds for any vouchers that are waiting to be utilised as this is a policy set by the individual airline. Our consultants will, however, monitor all vouchers and redeem them for you against your next booking.


#12 Do I need to pay the invoice for my cancelled trip/voucher?

Yes, all invoices for travel booked need to be paid as per the terms of your account. Once you commit to booking a ticket, Good Travel Management must pay the airline or supplier, therefore the invoice will automatically be due. If travel is subsequently cancelled or changed, we will manage the refund process for you, and as soon as refunds are received by Good Travel Management, we will issue a credit note. Please do not withhold payment of invoices awaiting a refund. Any travel vouchers that have been utilised will be credited from the balance of your next trip.

For any further assistance please do not hesitate to contact us via our Live Chat facility on our website www.good-travel.co.uk or via our dedicated Business Travel Teams.

Leeds Team

T: 0330 004 0525

E: Leeds@good-travel.co.uk

Hull Team

T: 0330 004 0528

E: Hull@good-travel.co.uk

*Above Information correct as of 24th August 2020