Meet Chelsea, a dedicated Senior Business Travel Consultant in the Operations department at Good Travel Management. Her role is a dynamic mix of planning, organising, and facilitating trips for a diverse range of clients. In addition to this, Chelsea collaborates closely with the sales team to provide quote for potential new accounts.
Here, we’ll get a glimpse into her typical workday.
8:30am – Morning Kickstart
Chelsea’s day begins at 8:30am, like clockwork, with her trusted morning coffee in hand. Her first task is to dive into her email inbox, meticulously sifting through messages and prioritising those that require immediate attention. She’s meticulous about ensuring that client concerns are addressed promptly. Chelsea also checks the GDS for any overnight cancellations or schedule changes that may have been managed by the out-of-hours team. This ensures that the clients are not left in the lurch due to last-minute alterations.
9:00am – Tackling Enquiries and Quotes
As the clock strikes 9am, Chelsea gears up for a busy day. She delves into the various inboxes, tackling enquiries in order of priority whilst adhering to strict service level agreements. Balancing her time, she also works on preparing quotes for potential clients. Her day is a constant shuffle between responding to emails, attending client calls, conducting quality checks on her colleagues’ bookings, and ensuring that any airline updates are disseminated to her team members promptly.
12:00pm – Lunch and a Stroll
At noon, it’s time for Chelsea to take a break and recharge. She leaves her desk behind to indulge in a leisurely lunch and a long, refreshing walk around the beautiful grounds surrounding the office. This break is essential for rejuvenation and to clear her mind for the second half of the day.
13:00pm – Afternoon Hustle
Post-lunch, Chelsea returns to her desk, refreshed and ready to tackle the remaining tasks. The workload from the morning continues, and she efficiently carries out her responsibilities, ensuring that her clients are well taken care of. Her dedication to excellence shines through in every task she undertakes, maintaining a high standard of service.
17:00pm – Wrapping Up the Day
As the clock nears 17:00pm, Chelsea ensures she’s up to date with her workload. Her emails are cleared as much as possible, and all client concerns have been addressed. Before leaving, she runs a report to check for any flight bookings that need to be issued before the end of the day. Her commitment to providing top-notch service extends to the very last minute of her workday.
In a dynamic and fast-paced role like that of a Senior Business Travel Consultant, Chelsea’s day is a testament to her exceptional organisational skills, dedication, and unwavering commitment to her clients. From juggling inquiries to managing quotes and ensuring the smooth operation of travel plans, Chelsea’s role is both challenging and rewarding. She’s a true professional, contributing significantly to the success of Good Travel Management and the satisfaction of their clients.