A traveller profile is stored within your Travel Management Company’s reservation system and contains the information required by the travel consultant to make a travel booking. Using a traveller profile speeds up the booking process, and ensures that all critical data and preferences are applied on every occasion, streamlining the process and saving valuable time. It also helps to prevent the instance of a particular seat or flight becoming unavailable in the time it has taken for the consultant to contact the traveller for the information required for booking.

Key Things to Include in a Traveller Profile

• Personal Information such as full name, address, email and a contact number.

• Details such as their passport number, issuance date, expiration date, and visa status, if needed.

• Travel preferences related to seating, e.g. do they prefer the window or aisle, cabin class or economy, and any dietary restrictions.

• Are they part of a loyalty programme where they can receive relevant benefits? Make sure to have their membership numbers.