How I Became a Business Travel Consultant | Meet Karmel

3 min read

Karmel, our Business Travel Consultant, has worked at Good Travel Management for 2 years. Her role involves making travel bookings for clients via email and telephone calls. She ensures queries are replied to efficiently and making the booking process as smooth as possible for travellers. Bookings can include flights, hotels, parking, car hire, transfers and more.

We asked Karmel some questions as she takes us through her beginnings in the industry, the challenges she has encountered, and the advice she would offer to aspiring professionals who wish to follow a similar path.

How did you first get into the corporate travel industry?

My entry into the corporate travel industry was somewhat unconventional. It was my sister, who initially introduced me to the world of corporate travel. She had been working with Good Travel for approximately six years, and my interest was piqued when I witnessed her dedication and enthusiasm for her role. Observing her work, especially during the challenging times brought about by the COVID-19 pandemic, sparked my curiosity and motivated me to explore this field further.

What are the biggest challenges in your role?

The corporate travel industry presents a unique set of challenges. One of the most significant challenges I’ve encountered is the ever-present reality that there will always be things to learn. The industry is dynamic and multifaceted, and it can take time to fully grasp its intricacies. Embracing the fact that there will be areas where I have limited knowledge has been crucial in my journey.

Additionally, the fast-paced nature of corporate travel can be both thrilling and demanding. Last-minute changes, such as flight cancellations just hours before departure, are not uncommon. The challenge lies in swiftly reorganising travel arrangements, finding suitable alternatives, and ensuring minimal disruption to the traveller’s plans.

What skills have been the most crucial to your success in the corporate travel industry so far?

Communication has been absolutely crucial, both with colleagues and clients. Knowing when to ask for help and understanding that everyone struggles is important. Confidence with clients also helps as it establishes trust and builds relationships. Adaptability is also important, as the corporate travel industry is constantly evolving, you have to be open to change.

What education or training would be the most useful for someone looking to follow your career path?

For those aspiring to embark on a similar career path, I highly recommend considering apprenticeships. They offer a unique blend of learning while working, providing hands-on experience alongside the opportunity to gain qualifications. This combination of practical knowledge and academic learning is a powerful foundation for success in the corporate travel industry.

What advice would you give to someone looking to follow your career path?

In my experience, I’ve found that putting your best effort into your role and working diligently can be immensely rewarding. Hard work and dedication are recognised and rewarded in this industry. Additionally, always be open to learning, and don’t be discouraged by the things you don’t know. Learning is a continuous process and understanding that everyone faces challenges is important for personal and professional growth.

Inspired by Karmel’s journey? Visit our careers page for information on our lates roles!