Important update Ryanair Bookings Through Your Travel Programme

There is an industry‑wide change introduced by Ryanair that affects how Ryanair flights are booked and serviced by travel management companies.

What is changing

Ryanair has updated its distribution and agency terms. As a result, all travel management companies using global distribution systems (such as Travelport and Sabre) must operate Ryanair bookings under a restricted servicing model.

We will continue to make Ryanair flights available where appropriate; however, Ryanair now requires that most post‑booking activity is handled directly between the traveller and Ryanair.

What this means for your travellers

For Ryanair bookings made through us:

• We can book the flight offline and provide full price transparency at the point of sale
• After ticketing, travellers must manage the following directly with Ryanair:
  • Online check‑in
  • Seat selection and baggage
  • Schedule changes and disruptions
  • Any amendments to bookings after ticket issue
  • Refund request
• Our ability to intervene or service the booking post‑ticket is limited by Ryanair’s rules

This servicing model is set by Ryanair and applies across the market.

Duty of care and traveller support

Because Ryanair retains control of the booking after ticketing, duty‑of‑care and disruption support may be more limited compared to other airlines. Some organisations choose to restrict Ryanair usage for this reason, while others permit it for point‑to‑point, short‑haul travel where flexibility requirements are lower.

Your options

We are happy to work with you to determine the best approach for your travel programme. This may include:

• Continuing to allow Ryanair with full transparency on how bookings are managed
• Restricting Ryanair use within your travel policy
• Identifying alternative airlines that offer greater servicing flexibility

Please note that there may be a period whereby Ryanair withdraw their content from distribution systems with little or short notice. This is an industry wide issue and not related to The Good Travel Collective specifically, should this happen, we will be in contact to provide alternatives ways of being able to support you should any disruption occur to booking processes

If you have any questions or would like help reviewing your travel options, your Account management team will be happy to help.