The
Accidental
Travel
Manager
You’re not a travel manager.
But somehow, you’ve become one.
In thousands of businesses, the person handling travel isn’t the travel manager. They’re the Executive Assistant, the Office Manager, or the Personal Assistant. Their original job title had nothing to do with booking flights, managing room allocations, navigating travel disruptions, or keeping track of visa requirements.
Let Good Travel Management take the pressure off.
Why Accidental Travel Managers Need Support
Reduce stress with professional support for all travel bookings
Save time with efficient systems and proactive management
Stay in control while delegating the logistics to experts
Talk to a Travel Expert Today
Get in touch for a no-pressure conversation about how we can support your team and simplify your travel.
Who is the Accidental Travel Manager?
An accidental travel manager is a professional whose core role lies elsewhere, but who manages business travel out of necessity.
This Includes:
- Executive Assistants who coordinate schedules and itineraries for senior leadership
- Office Managers who take responsibility for company operations including staff travel
- PAs and team leads who inherit travel planning by default
These professionals already wear many hats, but travel management becomes one more often without training, systems, or dedicated support.
Why Travel Management Becomes a Full-Time Job
What starts as “just book a flight” often becomes an ongoing series of problems to solve.
Common tasks accidental travel managers face:
Booking flights
Managing budget, time zones, and changesReserving hotels
Considering policies, preferences, and proximityHandling delays
Reacting to cancellations, missed connectionsSpecial requests
Catering for dietary needs, accessibility, and VIP expectationsPolicy compliance
Staying aligned with travel spend limits and insurance rules
These tasks can drain time, increase stress, and distract from the individual’s primary role.
The Hidden Cost to Your Business
When skilled employees are pulled into unplanned roles, productivity suffers.
An accidental travel manager could spend hours each week chasing confirmations or rebooking travel.
This Leads To:
- Missed deadlines in their core job
- Lower job satisfaction and higher stress
- Unintentional non-compliance with travel policy
- Higher travel costs due to inefficiency
An Executive Assistant managing a 10-person sales team’s travel might spend 6–10 hours weekly on coordination, bookings, and changes. That’s time not spent on strategic support or internal comms.
How Good Travel Management solves the Problem
We give accidental travel managers their real job back.
What We Offer:
Expert Business Travel Agents
Our people are seasoned travel specialists who know how to solve problems fast and prevent issues before they occur.Smart Systems
Our booking tools integrate seamlessly with your workflows. From a single dashboard, you can get visibility, track spend and manage compliance.24/7 Support
Business travel doesn’t stick to office hours — neither do we. We’re available around the clock to help your travellers stay on track.
Tailored Travel Policies
We work with you to create realistic, enforceable, and easy to follow policies that remove confusion and risk.Employee-Centric Planning
We treat your team like the VIPs they are. Every itinerary is built around their needs, with minimum friction and maximum care.
As a dedicated business travel agency, we take on the complexity of travel, while keeping you in control.
Committed to excellence, partner with confidence.
Built for Businesses That Care About Their People
We’re more than a travel agency. We’re a partner that helps you look after your people and your productivity.
Whether your accidental travel manager needs full takeover or just supports with the complex bookings, we’ll tailor our service to suit.
Typical Outcomes for Our Clients:
- 30–50% reduction in time spent managing travel
- Improved cost control with consolidated invoicing
- Lower stress levels for internal staff
- Better visibility of travel spend and compliance
What Makes Us Different
Business Travel Only
We focus 100% on corporate travel. That means we understand the priorities, pressure points, and policies better than anyone.
Human-Led, Tech-Enabled
Our smart systems don’t replace people, they support them. Every client gets a dedicated travel consultant with deep knowledge of their needs.
Transparent, UK-Based Support
We operate from the UK with no hidden fees and no offshore call centres. You’ll always speak to someone who understands your business.
Ready to Take the Pressure Off?
If someone on your team has become an accidental travel manager, it’s time to give them their job back. Let Good Travel Management take the stress, systems, and surprises off their desk — so they can get back to what they were hired to do.
Book a Free Consultation
Your information is secure. View our Privacy Policy
Frequently Asked Questions
Check out the answers to some of our most frequently asked questions below. Feel free to get in touch with our team directly and we’d be happy to answer any queries you have.
No. While we do work with some larger organisations, many of our clients are small and medium-sized businesses where travel has fallen to someone whose job was never meant to include it. These businesses face the same challenges as big corporations when it comes to keeping costs under control, supporting staff on the move, and making sure trips run smoothly. The difference is they often have fewer resources and less time to spare. Our services are designed to fit businesses of all sizes. If you are only booking a few trips a year, we will make those easier and less stressful. If your business grows and travel becomes more frequent or complex, our support scales with you.
Yes. Many of our clients like to stay involved in parts of the process while relying on us for the areas that cause the most stress or take up the most time. You might want us to handle everything from start to finish, or you may prefer to continue booking day-to-day travel while using us for more complex arrangements and out-of-hours emergencies. We can also give you access to our systems so you can book directly while knowing there is an experienced consultant ready to step in if things go wrong. It is about fitting around the way you like to work, so you feel supported without losing control.
Many businesses come to us without a formal travel policy in place. This is very common, especially in smaller companies where travel has grown gradually and no clear rules have been set. Without a policy, it can be hard to manage budgets, keep track of approvals, or ensure that staff are booking in a consistent and safe way. We help you put together a policy that is simple, practical and easy for your team to follow. A well-written policy does not add complexity, it removes confusion. It gives you visibility of spend, ensures compliance with insurance and duty of care, and provides staff with clear guidance when they are booking trips. The end result is lower costs, fewer surprises, and greater confidence that every journey is handled properly.