Paul has nearly 40 years of experience working in the travel industry. His previous company was acquired by Good Travel Management 2 years ago, but prior to this Paul had been with the business for 22 years. As Senior Travel Sales Consultant, his job involves arranging travel for clients worldwide as well as always being available to help colleagues.
Paul gives us a glimpse into his background and shares his list of crucial skills to succeed.
How did you first get into the corporate travel industry?
I initially started on a Youth Training Scheme in the retail travel industry after leaving school. After 16 years of working in retail travel, I applied for a job in business travel, as I was eager for a change. From there, I retrained to work in a different sector of travel and built on my existing knowledge of the industry, adapting to different customer requirements.
What has inspired you in your career?
I have had many managers and colleagues who have inspired me with their guidance, training and knowledge. My love for travel has always been an inspiration in my career, as well as my knowledge of the world. Travelling to over 50 countries has been an inspiration in itself and has enabled me to assist and advise customers with their travels.
What are the biggest challenges in your role?
Most days are a challenge as you are faced with new requests to help clients from A to B. Aside from this, having consideration for time management is a challenge and learning to take a step back to assess and overcome issues.
What skills have been the most crucial to you succeeding in the corporate travel industry so far?
Firstly, a love for travel and interest in the industry. For me, geography and logistics skills have also helped, and a passion for getting people to where they need to be. We work in a service-based industry, so having excellent customer service skills is key. Getting to know your clients and being able to talk, relate, listen and empathise with them is essential as it builds rapport. Attention to detail and a good memory would also be helpful, as there is a lot of information to take in.
What education or training would be most useful for someone looking to follow your career path?
I would say getting a good understanding of geography would be very helpful. Look at everything you do and places you visit as product knowledge. It would be useful to learn some basic customer service requirements and how to correspond effectively with people.
What advice would you give to someone looking to follow your career path?
The travel industry has been great to me, and it’s somewhere to work with like-minded people who have a love for travel. It is hard work, and you will be required to constantly build on your knowledge through training, so keep this in mind. Dealing with clients is not always easy but remember to be patient and keep smiling. Most of all, enjoy all the opportunities you are presented with.
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